Privacy Policy

How Daraja 360 collects, uses, and protects your information.

Effective date: 9 April 2026

Daraja 360 CBO ("Daraja 360", "we", "our", "us") is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the choices available to you.

Information We Collect

We collect the following categories of information:

  • Identity and contact details (name, email, phone number, address, organization).
  • Donation and transaction details (amount, payment method, date, campaign, reference IDs).
  • Program and scholarship records necessary for service delivery, monitoring, and reporting.
  • Communications data (emails, messages submitted through forms, support requests).
  • Technical data (IP address, browser type, pages viewed, and basic analytics events).
  • Media uploads and attachments submitted through authorized admin tools.

Legal Bases and Purposes of Processing

We process personal data for legitimate organizational purposes, contractual necessity, legal compliance, and consent where applicable, including to:

  • Process donations and issue acknowledgements/receipts.
  • Respond to inquiries, partnership requests, volunteer applications, and beneficiary support requests.
  • Administer programs, scholarships, reporting workflows, and impact tracking.
  • Publish impact reports, stories, and updates using approved and lawful content.
  • Maintain platform security, prevent abuse, and monitor service performance.
  • Comply with financial, audit, and other statutory obligations.

Sharing and Disclosure

We do not sell personal data. We may share data only where needed with:

  • Payment processors and financial institutions for donation processing.
  • Technology service providers (hosting, analytics, email, and system security).
  • Regulators, auditors, or legal authorities where disclosure is required by law.
  • Program implementation partners where necessary for verified beneficiary support and reporting.

Data Retention

We retain personal data only for as long as necessary for program operations, donor reporting, legal compliance, dispute resolution, and audit obligations. Retention periods vary by data category and legal requirements. Data that is no longer required is securely deleted or anonymized.

Security Measures

We implement administrative, technical, and physical safeguards designed to reduce unauthorized access, alteration, disclosure, or loss of personal data.

  • Role-based access controls for admin systems and reporting workflows.
  • Input validation and content sanitization controls in public and admin forms.
  • Audit and activity tracking for critical administrative actions.
  • Secure infrastructure and continuous platform updates where feasible.

No transmission or storage mechanism is absolutely secure, but we continuously improve safeguards based on risk and operational needs.

Cookies and Analytics

Our website may use cookies and analytics technologies to understand usage trends, improve content quality, and optimize the user experience. You may manage browser cookie settings at any time, though certain features may be affected.

Your Rights

Subject to applicable law, you may request to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion where retention is no longer required.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.

Children and Sensitive Data

Because Daraja 360 serves children and vulnerable families through scholarship and support programs, we treat related records with heightened confidentiality. Sensitive records are accessed strictly on a need-to-know basis for approved program purposes.

International Data Transfers

Some service providers may process data in jurisdictions outside Kenya. Where such transfers occur, we apply reasonable contractual and technical safeguards to protect the data.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version is always published on this page with the effective date.

Contact for Privacy Requests

Daraja 360 CBO

Turkana Street, Behind Abbey Resort, Nakuru

Map and directions: (-0.2980727973028892, 36.07232387743869)

Email: admin@daraja360.org, thedaraja360@gmail.com

Phone: +254 703 811 025, +254 711 158 882